Money-Back gurantee and return policy.

We provide a 100% product-satisfaction guarantee. If for any reason you are dissatisfied with your purchase, we will promptly issue a refund or exchange an unsatisfactory product for another one. Please note the following return policies and procedures:

  • Products must have been purchased directly from us (through our website or telephone numbers). For products purchased through resellers, please return the products to them; they will process the return for you.
  • Products must be returned within 30 days of date received (verified by shipping department).
  • Products specified as non-returnable cannot be returned.
  • Call or email Customer Support (1-877-313-7242; 604-248-2138; to obtain a Return Authorization and related instructions before returning your product.
  • Include a copy of your receipt and provide your name, email address and phone number in your return package.
  • Please also indicate the reason for the return. Note: This information is not required but your comments help us improve our service and product quality.
  • The original shipping and handling charges are non-refundable.
  • Please note that you are responsible for the safe return of merchandise and all shipping costs.

Return address:

Glissandra™ Skincare Inc.
305-5811 Cooney Road
Richmond, BC
Canada, V6X3M1
Attn.: Customer Support